Delivery and Returns

Delivery Information

Where does LloydsPharmacy deliver to?

We deliver anywhere in the Republic of Ireland. Our deliveries are with An Post. You will receive a text message or email from An Post on the day of your delivery with an estimated time of delivery of your order. 

Delivery schedule

Orders received on Weekdays up to 2pm GMT will be processed and dispatched the next day. Orders received after 2pm GMT on weekdays will be processed and dispatched on the following working day (this will be Monday for orders received after 2pm on Fridays, or Tuesday if it's a bank holiday). Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

Orders received after 2pm Friday up to midnight Saturday will be dispatched by us, and sorted by An Post on Monday.

We deliver from Monday - Saturday* (excluding Bank Holidays).

*Saturday deliveries are only to major towns and cities including Dublin, Cork, Galway, Waterford, Limerick.

Help us avoid any further delays to your delivery

Please ensure that your delivery address is correct (including postcode/Eircode ) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.

Our delivery charges

Delivery costs will be added to the cost of your order.  The cost of delivery will depend on the total cost of your ordered items and will automatically be added to the “Item Summary” section of the Payment Details page prior to you completing your order. We offer free delivery on orders over €48. The details of this offer will be specified when placing your order

Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse.  All orders from this website are traceable and require a signature upon delivery.

Delayed orders

If your order is delayed by more than 21 days we will give you the option to cancel your order. Please email us if you wish to cancel your order.

By email: info@lloydspharmacy.ie

Tracking your delivery
You can track you order using the link provided in the email we sent you confirming your order or using the link below:
www.anpost.ie

What happens if you are not available when An Post try to deliver your order?
If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.

Contact us if you have any queries or problems with your order or delivery

By email : info@lloydspharmacy.ie

Delivery terms.
Although we will make every effort to ensure your products are delivered within the time stated, we have no responsibility for any loss or damage arising as a result of the late delivery or non-delivery of products. No compensation is payable to the customer for delayed receipt or inconvenience.

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Our Returns policy

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below 

Right to Cancel

If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the ordered item.  You can let us know by either (i) returning the items with the returns form within the 14 day period or by contacting us within the 14 day period:

By email: info@lloydspharmacy.ie

Returns policy

Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.  

Items must be returned in the condition you received them.  For health protection and hygiene reasons,  we are unable to offer refunds, replacements or exchanges on certain medical or personal care items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).

You are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.

Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

All returns are evaluated before being processed.

Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged

How to Return Items
We will do our best to help you return any unwanted items quickly and efficiently.

You can return your items either by post, courier or in person to a LloydsPharmacy Store convenient to you. Returns must be received by us within 14 days of you notifying us that you wish to return your items. Your order confirmation note is required for verification purposes as well as your telephone and contact details.

Returns to a LloydsPharmacy store
You can return the items to any LloydsPharmacy store, for an exchange or refund. You will need a copy of your order confirmation which will be requested by a colleague in the pharmacy. You must bring the same card you used to make your payment so we can process your refund.

Returns by post

To return items by post, please repackage them carefully and send them back to the LloydsPharmacy Online store, Leopardstown Shopping Centre, Ballyogan Road, Dublin 18, D18 R8Y7.

The cost of returning unwanted items is at your expense and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.
How to return a faulty item/order
If you think that a product you have purchased on www.LloydsPharmacy.ie is faulty, please contact us straight away before returning the item. You can contact us by

By email : info@lloydspharmacy.ie

Refunds policy
Once you cancel your order within 14 days following the date of receipt delivery and we receive your returned item within 14 days of your notification of cancellation, we are happy to provide a refund provided the products are unopened, unused and in the original packaging. Please allow up to 10-14 days for refunds to show up on your account, from the date we receive your return. We will refund you by the same method the original payment was received (eg a Credit Card payment will be refunded back onto the same card).
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders.  If you do not receive your refund within 14 days of us receiving the returned items, please contact us by email with your order number at info@lloydspharmacy.ie

Paypal Refunds
If you have paid for your order by PayPal, you can only return your order by post. PayPal orders cannot be returned to store.

Refund exclusions

Unfortunately, you cannot return prescription medicines or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used unless you are returning them because they are damaged or faulty.

Damaged or faulty goods

In the unfortunate event that any item that we have supplied is faulty or has been damaged in transit, please contact us as soon as possible after receiving the item.  We will require details of the damage or fault and also the order reference number relating to the item.  If you contact us within 30 days and supply the requisite information, we will either refund the cost of the item (including any delivery charges incurred) or replace or repair the item free of charge.  This does not apply to items that have failed due to wear and tear. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

A notification of damaged or faulty products after 30 days from the date of delivery will be considered on a case by case basis.  A full refund or replacement is not guaranteed after the expiry of the 30 day period.  Any goods notified to us as being damaged or faulty after 6 months from the date of delivery will not be refunded or replaced.